What is the cost of diagnostics?
We diagnose your devices with the use of precise equipment for free, even if you opt not to repair them.
How to learn current status of my order?
There are two methods to learn your order status: you can use electronic form available via our site, at the upper right-hand corner, or call us at +7 (812) 425-37-65
Do you offer any warranty?
I CAN FIX Apple repair shop offers 100-day warranty for all jobs, as well as for spare parts installed in the course of repair. The warranty shall ONLY apply to the defect(s) which were repaired and the spare parts which were replaced. The warranty shall be confirmed by a sales receipt and the information saved in the service center database. The warranty shall not extend to the software recovered or installed anew to your device at the service center, because such software can be altered or supplemented by the users on their own.
Is it possible to replace a button with fingerprint scanner (Touch ID) at iPhone 5s, 6 or 6 Plus?
Unfortunately not, because Touch ID is locked to processor and can only be replaced together with motherboard.
What can be the reason for repeated reboots of a phone with 30-60% remaining battery charge?
Most likely, the problem lies with the battery and, possibly, battery replacement shall be needed. However, there can be other reasons for this behavior. A more precise answer can be given after initial diagnostics.
I dropped my iPhone in the bath. What can I do? Should I try to dry it out or bring to your repair shop as soon as possible?
We would not advise to push your luck and try to dry out your device at a hot radiator or place it in containers with cereals. The first thing that should be done with any electronic device upon liquid ingress is to disconnect the battery. If you do not have special tools, this can be problematic with an iPhone, because the battery is hidden inside the case. Thus, it is worthwhile to bring your device to our repair shop in soonest possible time.
Can you carry out a downgrade from iOS 7 to iOS 6 at iPhone 4?
No, we do not offer software downgrade services.
After I dropped my phone, there is a small dent and a scratch. Is it possible to restore original appearance without replacing the case?
It is impossible to restore the original appearance of aluminum case. However, we can smooth out sharp corners and dents from inside.
How can I sell my old iPhone?
We buy out old or broken iOS devices. Please answer a number of questions. Our manager shall call you back and tell how much money can you get.
I have forgotten my iCloud iOS 7 password, and documents supplied with the phone are lost. Is it possible to reset the password?
Unfortunately, we cannot help you with this.
Do you have protective films or shockproof glasses for iPhone 6 and can you help to install them?
Surely, we have films and glasses for all iPhone models. The cost shall depend upon your choice. We shall be glad to affix protective film free of charge.
There are iTunes and cable on the screen, and nothing more can be done. How to help my device to restore operability?
Diagnostics is needed; maybe, it shall be required to restore software.
I have completely forgotten unlocking password to my iPhone. I tried to recall it, entered all possible options, and eventually I was completely blocked. Whether it is possible to change the password without loosing information?
Only provided that earlier you saved a backup copy at your PC. It shall be required to restore the firmware and then load the backup copy. Unfortunately, if you do not have such a copy, it shall not be possible to save the information with the exception of automatically synchronized data.
Can you repair Apple EarPods?
Unfortunately, we do not repair earphones.
Is it possible to replace the iPhone 5 battery with a more powerful one?
We do not have such batteries. All commercially available options are unusable and dangerous for the devices.
Where and how can I learn whether your post-warranty service is applicable in my case?
I have forgotten my iCloud password. Can this be fixed? The phone was bought legally, not stolen.
You van visit icloud.com and request password recovery via your e-mail. If your e-mail access is lost as well, you can call Apple Helpdesk. If they would not help you either due to whatever reason, you can bring your phone and documents confirming its purchase to our repair shop, and we shall raise a request to disable activation lock.